1What is TrailMate Gear?
TrailMate Gear is your trusted online destination for premium travel and outdoor gear in Pakistan. We provide reliable, practical, and stylish equipment designed for travelers, adventurers, and everyday explorers. We operate as a sub-merchant of Fidelity Tech and deliver across the country.
2What kind of products do you sell?
Our catalog includes a wide range of travel accessories such as:
Durable travel backpacks and pouches
Utility travel tools and accessories
Organizers and bottle sets
Waterproof storage solutions
Outdoor and adventure-ready gear
Every product is carefully selected for quality, durability, and affordability.
3How can I place an order?
Placing an order is simple:
Visit trailmategear.store
Select your desired product(s) and click “Add to Cart”
Proceed to checkout
Choose your payment method (EasyPaisa, JazzCash, or Cash on Delivery)
Enter your delivery details and confirm your order
Once confirmed, you’ll receive an order confirmation message or email.
4What payment methods do you accept?
We accept the following payment methods across Pakistan:
EasyPaisa
JazzCash
Cash on Delivery (COD)
All transactions are processed securely to ensure your safety.
5How do I know my payment is secure?
We partner with trusted payment providers (EasyPaisa & JazzCash) that follow strict security and encryption protocols. We do not store your payment information, and your transactions are fully secured end-to-end.
6Do you offer nationwide delivery?
Yes TrailMate Gear delivers to all major cities and towns in Pakistan, including rural areas through reliable courier partners.
7How long does delivery take?
Major cities: 3–5 working days
Remote areas: 5–7 working days
Delivery time may vary depending on your location and courier service.
8What if my product is damaged or incorrect?
In the unlikely event that your product arrives damaged, defective, or incorrect, contact our support team immediately at info@trailmategear.store
.
We’ll guide you through our replacement or refund process quickly.
9Can I return or exchange my order?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris eu massa orci.Yes. We offer a 7-day return and exchange policy, provided that the product is unused, in its original packaging, and in resellable condition. Returns are subject to inspection.
10How can I contact customer support?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris For any assistance, contact us through:
Email: info@trailmategear.store
Website: trailmategear.store
Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM.eu massa orci.